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Frequently Asked Questions
Here you will find the most frequently asked questions from our customers:
Which countries do you ship to?
We ship to the Netherlands, Belgium and Germany.
What are your delivery times?
Our delivery times are 1 to 2 working days for orders in the Netherlands.
For orders to Belgium and Germany this is 2 to 3 working days.
For orders placed during the weekend, the package will be handed over to PostNL on the next working day.
What shipping methods do you offer?
All our orders are shipped with PostNL or DHL.
What are your shipping costs?
The following prices apply for orders within the Netherlands:
Orders up to €7.99 Shipping costs: €4.25
Orders €8.00 or higher PostNL Shipping costs: €6.95
Orders €8.00 or higher DHL Shipping costs: €6.55
Orders €94.99 or more Shipping costs: free
The following prices apply for orders to Belgium:
Orders with PostNL Shipping costs: €11.90
Orders with DHL Shipping costs: €8.81
The following prices apply for orders to Germany:
Orders with PostNL Shipping costs: €12.25
Orders with DHL Shipping costs: €12.29
Do you offer free shipping?
We offer free shipping within the Netherlands for orders over €94.99.
Unfortunately, we cannot offer free shipping for orders below these amounts.
offer. This is because we have very competitive prices for our
products that unfortunately do not allow free shipping for us.
Can I track my order?
Yes, as soon as your order is shipped you will receive a track and trace code from us.
trace code via email. (Note: This email may end up in your spam folder)
(to end up).
You can track your order via the track and trace link
Track your order. If the link doesn't work, go to the website of the
carrier and enter the track and trace code there.
What payment methods do you offer?
With us you can pay with:
- - IDeal
- - Mastercard
- - Visa
- - American Express
- - Apple Pay
- - Google Pay
- - Bancontact (Belgium only)